Telephone Skills Training
The Telephone Skills Training course will teach you how to give a professional and friendly image when communicating by Telephone.
Who should attend
» Staff looking to give Internal & External Clients a professional Telephone image.
» Staff looking to improve their confidence & enhance their Telephone skills.
Learning outcome
» Use positive words and language when speaking with customers & colleagues
» Develop and enhance your telephone voice
» Overcome language barriers - Learn to communicate with a variety of people
» Improve your listening skills and establish peoples needs
» Use empathy and sympathy with people
» Built your confidence to pick up the telephone.
» Be assertive, friendly and show interest with people
» Handle incoming calls and use your discretion on the redirection of callers.
» Prepare before making outbound calls
» Enhance your message taking skills
» Exceed peoples expectations
» Handle difficult situations
Role play's, Group Discussions and Group Activities are used to maximise participation from every person.
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Ideal for training groups of people
• Design a Bespoke training course
• Training throughout the UK and Europe
• Train at your premises or a location of your choice.
Make an Enquiry
• Tel: 0208 445 9625
• Email: info@be-training.co.uk
• Complete a brief enquiry form and we will call you back.
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Ideal for individual bookings or small groups (1-3)
• Course Length: 1 day (9.30am - 4.30pm)
• Course Price: £295+vat
• Training Manual & 'Certificate of Attendance' provided.
• Average of 5 delegates per course - This ensures individual needs are met
and plenty of personal coaching is given.
London Birmingham
| • August 26th | Fully Booked | • August 19th | Fully Booked |
| • September 4th | Places available | • September 16th | Places available |
| • September 25th | Places available | • October 14th | Places available |
| • October 7th | Places available | • November 20th | Places available |
| • October 21st | Places available | • December 18th | Places available |
| • November 13th | Places available | ||
| • November 27th | Places available | ||
| • December 11th | Places available |
Make an Enquiry
• Tel: 0208 445 9625
• Email: info@be-training.co.uk
• Complete a brief enquiry form and we will call you back.