The Telephone Skills Training course will teach you how to give a professional and friendly image when communicating by Telephone.

Who should attend       

                              

» Staff looking to give Internal & External Clients a professional Telephone image.

» Staff looking to improve their confidence & enhance their Telephone skills.

                                                                       

Learning outcome

                              
   » Use positive words and language when speaking with customers & colleagues

   » Develop and enhance your telephone voice

   » Overcome language barriers - Learn to communicate with a variety of people

   » Improve your listening skills and establish peoples needs

   » Use empathy and sympathy with people

   » Built your confidence to pick up the telephone.

   » Be assertive, friendly and show interest with people

   » Handle incoming calls and use your discretion on the redirection of callers.

   » Prepare before making outbound calls

   » Enhance your message taking skills

   » Exceed peoples expectations

   » Handle difficult situations

                              

Role play's, Group Discussions and Group Activities are used to maximise        participation from every person.

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Ideal for training groups of people

                                                                       

• Design a Bespoke training course

• Training throughout the UK and Europe

• Train at your premises or a location of your choice. 

                                                                       

Make an Enquiry               

                                                                     

• Tel: 0208 445 9625

• Email: info@be-training.co.uk 

• Complete a brief enquiry form and we will call you back. 

 

Ideal for individual bookings or small groups (1-3)   

                                                                       

• Course Length: 1 day (9.30am - 4.30pm) 

• Course Price: £295+vat    

• Training Manual & 'Certificate of Attendance' provided.

• Average of 5 delegates per course - This ensures individual needs are met

  and plenty of personal coaching is given.

London                                                    Birmingham

• August 26th	Fully Booked	• August 19th	Fully Booked
• September 4th	Places available	• September 16th	Places available
• September 25th	Places available	• October 14th	Places available
• October 7th	Places available	• November 20th	Places available
• October 21st	Places available	• December 18th	Places available
• November 13th	Places available
• November 27th	Places available
• December 11th	Places available

                                                                                                  

Make an Enquiry               

                                                                     

• Tel: 0208 445 9625

• Email: info@be-training.co.uk 

• Complete a brief enquiry form and we will call you back.