The Face of the organisation and very often the first point of contact for new & existing customers.

                              

The Receptionist Training Course will teach you 'best practice' techniques and skills to ensure you always give an excellent first impression and present a professional & friendly image.

Who should attend       
                              
» Frontline Reception staff communicating Face to Face and by Telephone
» Staff responsible for the maintenance of the Reception area
» Corporate Receptionists
» Cover staff: Receptionists, Administrators and Switchboard operators

                                                                       

Learning outcome

                              
    » Manage the Reception area and prioritise a busy workload
    » Stay motivated with a ‘can-do’ attitude
    » Organise meetings & liaise with suppliers                             
    » Make an excellent first impression - Meet and greet internal staff and visitors
    » Present a professional & friendly image
    » Learn Assertiveness skills & techniques
    » Give Exceptional Customer Service - Go the ‘extra mile’ & exceed peoples

       expectations
    » Improve your questioning & listening skills to establish the callers / visitors needs
    » Use techniques to Handle difficult situations (Anger, frustration, aggression)
    » Build rapport and be a Team player
    » Screen calls effectively and use your discretion on the redirection of callers.
    » Handling initial enquiries: (Telephone, face to face & email)
    » Develop and enhance your telephone voice
    » Effective message taking

                              

Role play's, Group Discussions and Group Activities are used to maximise        participation from every person.

____________________________________________________________________

             

             

Ideal for training groups of people

                                                                       

• Design a bespoke Receptionist Training program

• Training throughout the UK and Europe

• Train at your premises or a location of your choice. 

                                                                       

Make an Enquiry               

                                                                     

• Tel: 0208 445 9625

• Email: info@be-training.co.uk 

• Complete a brief enquiry form and we will call you back. 

 

Ideal for individual bookings or small groups (1-3)   

                                                                       

• Course Length: 1 day (9.30am - 4.30pm) 

• Course Price: £275+vat    

• Training Manual & 'Certificate of Attendance' provided.

• Average of 5 delegates per course - This ensures individual needs are met

  and plenty of personal coaching is given.

London                                                Birmingham

• August 28th	Fully Booked	• August 21st	Places available
• September 2nd	Places available	• September 18th	Places available
• September 25th	Places available	• October 16th	Places available
• October 9th	Places available	• November 19th	Places available
• October 23rd	Places available	• December 17th	Places available
• November 11th	Places available
• November 25th	Places available	Manchester
• December 10th	Places available	• August 26th	Fully Booked
		• September 10th	Places available
		• October 29th	Places available
		• December 2nd	Places available

                                                                                     

Make an Enquiry               

                                                                     

• Tel: 0208 445 9625

• Email: info@be-training.co.uk 

• Complete a brief enquiry form and we will call you back.