Receptionist Training
The Face of the organisation and very often the first point of contact for new & existing customers.
The Receptionist Training Course will teach you 'best practice' techniques and skills to ensure you always give an excellent first impression and present a professional & friendly image.
Who should attend
» Frontline Reception staff communicating Face to Face and by Telephone
» Staff responsible for the maintenance of the Reception area
» Corporate Receptionists
» Cover staff: Receptionists, Administrators and Switchboard operators
Learning outcome
» Manage the Reception area and prioritise a busy workload
» Stay motivated with a ‘can-do’ attitude
» Organise meetings & liaise with suppliers
» Make an excellent first impression - Meet and greet internal staff and visitors
» Present a professional & friendly image
» Learn Assertiveness skills & techniques
» Give Exceptional Customer Service - Go the ‘extra mile’ & exceed peoples
expectations
» Improve your questioning & listening skills to establish the callers / visitors needs
» Use techniques to Handle difficult situations (Anger, frustration, aggression)
» Build rapport and be a Team player
» Screen calls effectively and use your discretion on the redirection of callers.
» Handling initial enquiries: (Telephone, face to face & email)
» Develop and enhance your telephone voice
» Effective message taking
Role play's, Group Discussions and Group Activities are used to maximise participation from every person.
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Ideal for training groups of people
• Design a bespoke Receptionist Training program
• Training throughout the UK and Europe
• Train at your premises or a location of your choice.
Make an Enquiry
• Tel: 0208 445 9625
• Email: info@be-training.co.uk
• Complete a brief enquiry form and we will call you back.
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Ideal for individual bookings or small groups (1-3)
• Course Length: 1 day (9.30am - 4.30pm)
• Course Price: £275+vat
• Training Manual & 'Certificate of Attendance' provided.
• Average of 5 delegates per course - This ensures individual needs are met
and plenty of personal coaching is given.
London Birmingham
| • August 28th | Fully Booked | • August 21st | Places available |
| • September 2nd | Places available | • September 18th | Places available |
| • September 25th | Places available | • October 16th | Places available |
| • October 9th | Places available | • November 19th | Places available |
| • October 23rd | Places available | • December 17th | Places available |
| • November 11th | Places available | ||
| • November 25th | Places available | Manchester | |
| • December 10th | Places available | • August 26th | Fully Booked |
| • September 10th | Places available | ||
| • October 29th | Places available | ||
| • December 2nd | Places available |
Make an Enquiry
• Tel: 0208 445 9625
• Email: info@be-training.co.uk
• Complete a brief enquiry form and we will call you back.