Taking Advantage of Sales Opportunities Training

Taking Advantage of Sales Opportunities Training

This course has been designed for 'NON Sales teams' to be more proactive using listening questioning skills and helpfulness to increase the spend of their customers .

Who should attend

'Non sales staff' looking to be more proactive when communicating with customers.

Learning Outcome

Generate more business using highly effective questioning and listening skills.

Examples of Course Topics

• Questioning techniques to build rapport and listening skills to spot sales

opportunities

• Capitalising on customer loyalty

• Understanding the sales process - Why people buy

• Turning complaining customers into sales opportunities

• Spotting buying signals and leading the call correctly

• Using follow-up calls as an opportunity to generate sales opportunities

• Handling objections with enthusiasm and creating interest

• How to choose the best 'closing technique' to get the customer to buy

• 'Up selling' and 'Cross selling' techniques

Group practical's, discussions and activities are used to maximise participation from every delegate.

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Training Formats

The training format you choose, will depend on the number of people you would like to train and the availability of your staff. There are two training formats available:

1.) Bespoke In-house Training

• Ideal for training groups of staff.

• Flexible and cost effective training.

• Design a bespoke training program to meet the needs of your staff.

• Typical course lengh between 1 - 3 days.

• Training can be held at your premises or a venue of your choice.

• Consultancy and training needs analysis available.

2.) Open Course Workshops

• Exceptional Customer Service

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Make an Enquiry

Please contact us to discuss your brief or to make a booking: