Exceptional Customer Service Training
Set your Organisation apart from the competition - Give Exceptional Customer Service!
The Exceptional Customer Service Training course will teach you how to 'Go the Extra Mile' for your Customers, handle issues Assertively and exceed the customers expectations when communicating by Telephone and face to face.
Who should attend
» Staff looking to give Exceptional Customer Service when Communicating
with Customers by Telephone and Face to Face.
Learning outcome
» Consistently provide Exceptional Customer Service
» Exceed customers expectations - 'Go the extra mile'
» Understand customer perception
» Make an excellent first impression - Use body language and voice effectively
» Value every Customer - Learn the consequences of poor Customer Service
» Be a team player and work co-operatively towards shared objectives
» Build Rapport with your customers, gain their Respect and Trust.
» Learn Assertiveness skills & techniques
» Be friendly and show interest with people
» Use empathy and sympathy with people
» Give reassurance, support and advice to people where necessary
» Enhance your confidence when communicating with customers
» Get the most from every call, set objectives and manage your time effectively
» Techniques to Handle difficult situations
» Communicate with a variety of people
» Improve your listening & questioning skills
» Use positive words and language when speaking with customers
Role play's, Group Discussions and Group Activities are used to maximise participation from every person.
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Ideal for training groups of people
• Design a Bespoke training course
• Training throughout the UK and Europe
• Train at your premises or a location of your choice.
Make an Enquiry
• Tel: 0208 445 9625
• Email: info@be-training.co.uk
• Complete a brief enquiry form and we will call you back.
Ideal for individual bookings or small groups (1-3)
• Course Length: 1 day (9.30am - 4.30pm)
• Course Price: £295+vat
• Training Manual & 'Certificate of Attendance' provided.
• Average of 5 delegates per course - This ensures individual needs are met
and plenty of personal coaching is given.
London Birmingham
| • August 27th | Fully Booked | • August 20th | Fully Booked |
| • September 3rd | Fully Booked | • September 17th | Places available |
| • September 9th | Places available | • October 15th | Places available |
| • September 24th | Places available | • November 18th | Places available |
| • October 8th | Places available | • December 16th | Places available |
| • October 22nd | Places available | ||
| • November 12th | Places available | Manchester | |
| • November 26th | Places available | • August 27th | Fully Booked |
| • December 9th | Places available | • September 11th | Places available |
| • October 30th | Places available | ||
| • December 3rd | Places available |
Make an Enquiry
• Tel: 0208 445 9625
• Email: info@be-training.co.uk
• Complete a brief enquiry form and we will call you back.
