Positive perceptions & impressions are vital for every receptionist as they are very often the first point of contact for customers, clients and visitors.

Who should attend

 
Receptionists, Front of house staff and Switchboard Operators greeting customers, clients and visitors by telephone or face to face.     

Learning Outcome

 

The Receptionist training course provides the 'best practice' techniques, skills and structures to ensure a professional, confident and friendly image is always given to customers, clients and visitors.  

                                                                  

Course Topics

 

    • Make an excellent first impression when meeting greeting visitors

    • Present a professional & friendly image with internal & external clients

    • Use body language, voice and tone effectively

    • Improving questioning & listening skills to establish needs

    • The importance of clients & visitors perceptions and relationships

    • Rapport Building and 'mirroring' skills  

    • Positive words, language and statements

    • Organising meetings & liaising with suppliers    

    • Managing the Reception area and prioritizing a busy workload  

    • Screening calls effectively and using discretion on the redirection of callers.

    • Achieving the most from every call

    • Developing a professional telephone voice

    • Responsibility, Information and the direction of issues
    • Professional message taking

    • Assertiveness skills

    • Techniques to handle anger, complaints and difficult issues

    • How to Say "NO" to people respectively and provide alternatives

Group practical's, discussions and activities are used to maximise participation from every delegate.

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Training Formats

 

The receptionist training format you choose, will depend on the number of people you would like to train and the availability of your staff. There are two training formats available:

1.) Bespoke In-house Training

 

    • Ideal for training groups of staff.

    • Flexible and cost effective training.

    • Design a bespoke training program to meet the needs of your staff.

    • Typical course lengh between 1 - 3 days.

    • Training can be held at your premises or a venue of your choice.

    • Consultancy and training needs analysis available.

2.) Open Course Workshops

 

    • Ideal for individual bookings or small groups (2/3 people per session)

    • Courses in London and Birmingham.

    • Course Length: 1 day (9.30am - 4.30pm) 

    • Course Price: £295+vat     

    • Training Manual provided & Certificate awarded.

    • Average of 5 delegates per course - This ensures individual needs are met

       and plenty of personal coaching is given.

    London                                                  Birmingham                                   

• January 15th	Places available	• January 22nd	Places available
• January 20th	Fully Booked	• February 19th	Places available
• January 29th	Places available	• March 19th	Places available
• February 9th	Places available	• April 23rd	Places available
• February 25th	Places available	• May 21st	Places available
• March 9th	Places available	• June 25th	Places available
• March 25th	Places available
• April 14th	Places available
• April 29th	Places available

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Make an Enquiry

 

Please contact us to discuss your Receptionist training brief or to make a booking:

 

• Tel: 0800 121 4660

• Email: info@be-training.co.uk 

• Complete a brief enquiry form and we will call you back.